We find ourselves at a momentous juncture in the history of San Francisco General Hospital. Against the backdrop of sweeping healthcare reform for the United States, SFGH is adding a state of the art acute care hospital to our landscape. Along with this physical change to our campus comes the need for transformational cultural change that builds on our collective sense of mission to the underserved. To achieve this change, SFGH has made Service Excellence a strategic priority and is committed to enhancing the patient and staff experience.
The Service Excellence Committee supports SFDPH’s journey towards service excellence. The Committee consists of Core Group members and two work groups; 1) Patient Experience and 2) Work Force Experience.